Front Office Manager - Los Angeles

The Job:
o To achieve and, ideally, exceed Company and hotel targets arising from the company core objectives and values, e.g. Guest Relations, Employee Relations, Costs & Efficiency, and Sales and Revenue.
o To be fully accountable for the people, product and profit within the hotel.
o To deliver excellence in customer service as well as exploiting opportunities for growth within the business.
o To ensure the company culture is visible in all aspects of the business.

The Business:
o Ensure that company reporting systems are adhere to.
o Ensure all hotel policies, standards and local laws are followed.
o Safety and security of hotel guests, employees and assets
o Conduct thorough and frequent tours of the hotel following daily checklists for specific areas of the hotel to be monitored
o Complete a daily security report of all incidents, safety concerns and matters needing attention. Include all incidents where guests needed assistance relating to medical concerns, loss or damage of personal property, guest disturbances, evictions, trespassing, loitering, fighting, key assistance to gain entry into a guest room. Included should also be any incidents regarding employee disturbances, fire alarms, calls to 911 or police / fire departments, power failures, bomb threats.

The People:
o Behave at all times based on a customer responsive culture where exceptional customer service prevails.
o Ambassador and protector of the brand. Keeper of the brand and the company culture is carried at all levels of the company in the back and front of the house areas.
o Attentive, Accountable and highly organized and has the ability to plan multiple activities and meet deadlines.
o Excellent interpersonal and communication skills. Excellent phone skills, customer service oriented and proactive. Ability to maintain a positive and professional demeanor at all times.
o Is Friendly, engaging, gracious, has the ability to focus and connect with all guests at all levels and employees and exceed their expectations.
o Has an upbeat, energetic, authentic and professional attitude at all times.
o Remain posted in main lobby to greet and assist guests while not touring hotel.
o Assist other departments when needed.