Individual Giving Officer - Baton Rouge

INDIVIDUAL GIVING OFFICER

(Full-time, Exempt)

PURPOSE:   To develop Individual Giving strategies and provide professional management of individual donors, primarily focusing on patrons giving between $3,000 and $25,000.    

REQUIREMENTS:

• Bachelor's degree from an accredited college or university (preferred) or equivalent work experience.
• Minimum five (5) years experience in nonprofit development, sales or customer service.
• Knowledge of principles and practices of fundraising and ticketing and patron services.
• Knowledge of performing arts and/or the operatic art form.
• Proven success in managing portfolios of 75 to 100 patrons and demonstrated achievement in providing superior service and producing excellent financial results from patrons.
• Proficient with Microsoft Office products and database navigation.
• Tessitura revenue management system experience highly preferred.
• Proven track record of identifying, cultivating and soliciting gifts from donors.
• Exemplary diplomacy, problem-solving and teamwork skills.
• Must be able to set priorities; coordinate multiple projects simultaneously, meet firm deadlines.
• Ability to communicate effectively both orally and in writing and convey complicated procedures clearly and succinctly.
• Establish working relationships and interact effectively with a wide range of people internally and externally.
• Ability to work effectively with volunteer leadership and senior staff, involving them, as appropriate, in the cultivation and solicitation process for individual donors.
• Ability to take initiative and work independently.
• Must maintain a high level of confidentiality.
• Capacity to attend evening and weekend Opera events in the Bay area.
• Must perform the functions of the position in a safe manner.

ESSENTIAL JOB FUNCTIONS:

• Manages a portfolio of and builds relationships with individual donors giving from $3,000 - $25,000 annually with the purpose of upgrading donors to higher levels.
• Works closely with the Director of Individual Giving and Stewardship to develop strategies to identify, cultivate, solicit and steward a portfolio of donors with greater giving potential.
• Works with all areas of Development to support a major-gifts campaign, which includes multi-year strategies for annual gifts, signature projects and endowment needs.
• Provides a high level of donor cultivation, solicitation and stewardship.
• Partners with staff, volunteer leadership and appropriate resources as needed to meet department objectives.
• Manages special fundraising projects to assist in securing new and increased gifts and for stewarding donors to higher gift levels.
• Actively participates in the moves management practice.
• Meets ambitious portfolio revenue goals.

SECONDARY FUNCTIONS:

• Collaborates with research and direct marketing initiatives to identify new prospects for Medallion Society, designated giving and planned giving.
• Helps manage flow of donors through subscription renewal and Donor Priority seating process.
• Provides donor services to patrons, resolving complaints and problems via phone/correspondence.
• Hosts donors at various events and functions.
• Maintains accurate and up-to-date records of donor contacts and ongoing communications with current and potential donors.
• Partners with Leadership Giving and Special Events staff to facilitate events and cultivation opportunities.
• Provides stewardship and benefits; ensures donors are recognized and acknowledged properly.
• Performs other job-related duties as assigned.

APPLICATION INSTRUCTIONS:

E-mail required cover letter and resume with salary requirements to employment@sfopera.com, or fax to (415) 551-6297. No phone calls please. San Francisco Opera only retains résumés that are sent in response to specific, posted job openings.

SAN FRANCISCO OPERA IS AN EQUAL EMPLOYMENT OPPORTUNITY EMPLOYER